STUDIO POLICIES

SING WITH EMILY STUDIO POLICIES
(Updated Jan 2024)

SCHEDULING FOR PRIVATE LESSONS. Lessons are offered in 8-Week Memberships and Drop-In Lessons. Adult students may purchase 4 packs, 8 packs, and 10 packs of lessons. Details of how and when these packages are available will be listed on the website each session. Please see details below for scheduling details. Payment is due upon booking, and will be paid via the invoice provided. Payment plans and scholarships are available, but must be applied for and set up before the start of each session.

8-WEEK MEMBERSHIP PACKAGES. 8-Week Membership Packages can be purchased for a discounted rate. This package is set to auto-renew after each 8-week session for the selected day and time. If you need to change your lesson day or time, or cancel your membership package, you must notify schedule@singwithemily.com within two weeks of the auto-renew (a specific date will be provided and a reminder email will be sent). Once you are charged for your 8-week package, refunds are not available (this includes receiving an invoice). All 8-Week Membership students are required to have a credit card on file that will be automatically charged on the day of auto-renewal. A $20 late fee will be applied to any payments that are overdue more than 5 days from the invoice due date. Payments that have not been received 7 days after the start of the session may result in canceled lessons. Payment plans are available but must be communicated to the Sing with Emily staff before the invoice due date. 

If you are unable to attend a lesson within your 8 week session, you must contact schedule@singwithemily.com to reschedule this lesson. There are no prorated prices available for missed lessons. See Cancellations, Sickness, Makeups section below for more details.

If you need to cancel a lesson within your 8-week package for any reason, please follow the cancellation guidelines listed below for a make-up lesson. Missed lessons within the 8-Week Package are not eligible to roll over to the next session. 

DROP-IN LESSONS. Lessons can be booked and paid for one at a time as a drop-in. These lessons are subject to availability. Payment for drop-in lessons is required at the time of booking, and lesson times will not be held unless payment is received. Refunds are not available for drop-in lessons, but a makeup lesson may be provided if cancellation takes place with more than 48 hours notice. Make up lessons are subject to availability and are not guaranteed. 

CANCELLATIONS, SICKNESS, MAKEUPS. Cancellations must take place 48 hours before your scheduled lesson. The only exception is in the event of an emergency or sickness. If a lesson is canceled with less than required notice, payment is required and a make-up may not be provided. Students are able to receive a MAKE-UP lesson only if the lesson is canceled within the proper time period. There are no make-ups provided for missed Group Classes at this time. Make-up lessons are subject to teacher availability, and may be offered with another teacher in the studio. If a lesson is canceled with less than 48 hours notice and a student would still like to receive a make-up lesson, there will be a make-up lesson fee of half of the normal drop-in rate for your lesson. 

If the teacher has to cancel a lesson, you will receive 24 hour notice, and will be given a make-up lesson at an agreed upon time, or with another teacher. 

We do understand that life happens, and sometimes you are unable to attend your lesson or class. We will be as flexible as possible.

WEATHER CANCELLATIONS. Weather-related cancellations will be posted on social media, www.SingWithEmily.com, and sent via email. Cancellations will follow the public school guidelines. In the event of a weather cancellation, lessons will be offered via Zoom at their regularly scheduled time. If you prefer not to have a virtual lesson due to weather cancelation, the teacher will do their best to provide a time for an in-person make-up, but these are not guaranteed. 

REFUNDS. If you change your mind about a class or lesson package, you will have a 24 hour grace period to receive a full refund. There will be no refunds for cancellation after this 24 hour period. Refunds will not be provided after a membership is scheduled for auto-renew. If an emergency occurs, please contact Emily via email or phone.

DISCOUNTS & BENEFITS. The following discounts are available at all times: 
Sibling Discount: If a family of two or more children are enrolled in private lessons, the second student will receive a $5 discount per lesson. 
Multi-Lesson Discount: Students who enroll in two separate private lessons will be charged an hourly rate rather than two half hour rates. 

PERFORMANCES. All students enrolled in private lessons will be invited to perform at the end of semester recital. Students in Group Classes will showcase their work on the last day during an in-class performance. Students enrolled in Jr. Troupe and Troupe will be invited to perform for various events throughout the year. 

LOCATIONS. Lessons are available at various locations depending on the day. You can find more details on the website at www.SingWithEmily.com. Currently, lessons are offered at the following locations: 

Sing with Emily Studio
736 N Washington St., Naperville IL 60563 

The Laughing Academy
3230 Glenview Road, Glenview, IL 60025 

Virtually via Zoom

LIABILITY RELEASE. I waive and release any and all claims for myself and my heirs against Sing with Emily, LLC, and any of its officers, directors, employees, agents, or sponsors for any injuries or illnesses which may directly or indirectly result from participation in classes. Unless written notice is given to the studio, permission is granted to Sing with Emily, LLC and its operators to seek medical treatment for the participant in the event they are not able to reach a parent or guardian. This waiver and release is valid from the date of my signature below, and shall remain effective unless and until modified in writing by the undersigned. I understand that Sing with Emily, LLC may, from time to time, photograph or video student work in the classroom and in performances for marketing and archival purposes. I hereby grant Sing with Emily, LLC permission to use photographs and videos in which I or my child appears for marketing, communications, and/or archival purposes. I waive any right to inspect or approve the finished product, including written copy that may be created in connection therewith. It is my understanding that no charge or special compensation is or will be required for my or my child’s service/s.

INCLUSIVITY STATEMENT. At Sing with Emily, we believe in the power of music to bring people together and enrich lives. We are committed to creating a welcoming and inclusive environment for all students, regardless of age, race, ethnicity, religion, gender identity and expression, sexual orientation, ability, socio-economic status, or any other aspect of identity. We strive to create a safe and respectful space where every individual can learn, grow, and share their love of music. We are dedicated to making our school a place where everyone feels seen, heard, and valued.